Refund policy
All sales are final. We do not accept returns or refunds for change of mind, personal preference, incorrect selection, or other reasons unrelated to a defective, damaged, or incorrect product, except where applicable law gives you a right to cancel, return, or receive a refund.
Damages and Issues
Please inspect your order as soon as you receive it. If your item arrives defective, damaged, or significantly different from what you ordered, please contact us at support@royalmakeuponline.com as soon as possible and provide clear photos or other relevant evidence so we can evaluate the issue.
If the problem is confirmed and is our responsibility, we will process a full refund to your original payment method. We may also provide further instructions regarding the affected item when necessary.
Non-Returnable Items
Because of hygiene and safety considerations, beauty and personal-care products generally cannot be returned once opened or used. We also do not accept returns for sale items, gift cards, or personalized/custom products, except where required by applicable law or when the item is defective, damaged, or incorrectly supplied.
Exchanges
We do not offer exchanges for change of mind, incorrect selection, or personal preference. If you receive a defective, damaged, or incorrect item, please contact us at support@royalmakeuponline.com, and we will review the issue and provide an appropriate solution.
European Union 14-Day Right of Withdrawal
If applicable law provides customers in the European Union with a statutory right to cancel an order within 14 days without giving a reason, that right will apply. Certain exceptions may apply, including to products that are sealed for hygiene reasons and become unsuitable for return after being opened.
Refunds
Refunds are not available for change of mind, personal preference, or incorrect selection, except where required by applicable law.
If your item is confirmed to be defective, damaged, or significantly different from what you ordered, we will process a full refund to your original payment method. Once a refund has been approved, please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time to make the funds available.
For any questions regarding this policy, please contact us at: